Frequently Asked Questions
Do I have to complete this training?
Yes, it is compulsory that all staff complete statutory and mandatory training applicable to their job role and/or grade.
How do I know what training I need to complete?
You can identify what training you need to complete by accessing and viewing the ‘EA Statutory and Mandatory Training Matrix’ which is located here under the ‘Supplementary Documents’ section. You need only complete training applicable to your job role and/or grade.
What is ‘Core’ Training?
Core training is the term used to define training courses that must be completed by all staff regardless of job role and/or grade. In addition to core training, you may need to complete other statutory and mandatory training applicable to your job role and/or grade.
I can’t see my job role listed on the ‘EA Statutory and Mandatory Training Matrix’, what should I do?
Please speak to your Line Manager in the first instance. If you and your Line Manager cannot determine what training you are required to complete as per your role within EA, please email [email protected]
I have previously completed this training, do I need to complete it again?
Staff are required to refresh their training as per the frequency outlined on the ‘EA Statutory and Mandatory Training Matrix’ (located here under the ‘Supplementary Documents’ section).
Example: A staff member completed their Basic Health and Safety Awareness training on 13 April 2021. The matrix outlines the frequency by which this should be refreshed as 3 years from the original completion date. The staff member will need to complete this training again on 13 April 2024 in order to remain compliant.
I have previously completed a training course but I don’t know the date I completed it, how do I find out?
If you do not have a record of the date you completed a specific training course, please contact the training provider. For core training, email addresses are listed on the training page.
Alternatively, please contact the Lead Contact for the specific course as listed on the ‘EA Statutory and Mandatory Training Matrix’ (located here under the ‘Supplementary Documents’ section).
I am a manager, what are my duties in relation to Statutory and Mandatory Training?
Manager responsibilities (in relation to Statutory and Mandatory Training) are documented in the ‘Interim Statutory and Mandatory Training Policy’ (located here under the ‘Supplementary Documents’ section).
Contact Details
Please contact your Line Manager in the first instance. If your Line Manager is unable to resolve your query please escalate it as follows:
- If related to a specific course: Please escalate your query to the Lead Contact for the course as listed on the ‘EA Statutory and Mandatory Training Matrix’ (located here under the ‘Supplementary Documents’ section).
- If your query is a general query related to the ‘EA Statutory and Mandatory Training Matrix’: Please escalate your query via email at [email protected]
For all other enquiries, please email at [email protected]